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Privacy Policy

Last updated: 14/04/25

BAP Utilities is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information.

1. Who We Are

BAP Utilities
29 Lancaster Road, Uxbridge, UB8 1AR
Phone: 07593 116902
Data Protection Officer: Ben Pratchett

2. What Information We Collect

We may collect and process the following types of personal data:

  • Name, email address, and phone number (if submitted via our forms)

  • Location information (when booking or requesting a quote)

  • IP address and browser information (via analytics tools)

3. How We Collect Your Information

We collect your data when you:

  • Fill out our contact or quote forms

  • Call or email us directly

  • Interact with our website (via cookies and analytics)

4. How We Use Your Information

We use the information collected to:

  • Respond to enquiries and provide services

  • Improve our website and customer experience

  • Monitor and analyse website traffic via Google Analytics

  • Prevent spam and abuse using Google reCAPTCHA

5. Google Analytics & reCAPTCHA

Our site uses:

  • Google Analytics: To understand how users interact with our website. This includes anonymous data such as time spent on pages, location data, and page views.

  • Google reCAPTCHA: To protect our website from spam and abuse. This involves checking interactions to ensure the visitor is human.

By using our site, you agree to the processing of your data by Google under their Privacy Policy and Terms of Service.

6. Data Sharing

We do not sell or share your personal information with third parties unless required by law or necessary for service delivery (e.g. third-party email or hosting providers bound by data protection agreements).

7. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access the data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for data processing

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, please contact Ben Pratchett at the details above.

8. How We Protect Your Data

We implement suitable security measures to protect your data, including SSL encryption and secure server infrastructure. We regularly review our systems to prevent unauthorised access.

9. Retention of Data

We only keep your data for as long as necessary for the purpose it was collected, or as required by law.

10. Cookies

We use cookies to enhance user experience and collect anonymised analytics data. You can adjust your browser settings to decline cookies if you prefer.

11. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date.